Supportability Statement

SUSE provides support for software appliances (images) built by SUSE Studio using the templates provided therein for SUSE Linux Enterprise products. Support will be provided if and only if subscriptions are purchased for the total number of units of the SUSE Linux Enterprise product deployed, installed or used within the resulting appliances (“units” of the SUSE Linux Enterprise product is defined by SUSE in the applicable subscription offering). To buy subscriptions and support for SUSE Linux Enterprise products, go to the SUSE Webshop or request a call from our webpage. More information about SUSE Linux Enterprise is available online.

Supportability Report

SUSE Studio creates a “Supportability Report” for each SUSE Linux Enterprise appliance. This report executes an automatic analysis of the generated appliance and uses heuristics to determine out what SUSE will support. The Supportability Report should be viewed as a tool to highlight potential deviations from the support conditions outlined below. SUSE reserves for itself the right to make a final determination on the supportability of the software appliance. If the following conditions are not met, SUSE will not support your appliance:

Support Information and Conditions

  • For each unit of SUSE Linux Enterprise product(s) you deploy, install or use, you require a valid support contract (“units” of the SUSE Linux Enterprise product is defined by SUSE in the applicable subscription offering). The terms and conditions of the respective support contract apply in addition to the terms of this document. In case of a conflict between these terms and the terms of the respective support contract, the terms of the respective support contract shall take precedence.
  • In general, changes to configuration files and additions of new software are supported as if you created the image with an installation using YaST.
  • SUSE supports packages according to the support level in the underlying SUSE Linux Enterprise products. For details about support exceptions, please consult the release notes.
  • Packages that are part of the SUSE Linux Enterprise Software Development Kit are not supported, unless they are also part of the underlying SUSE Linux Enterprise product.
  • Replacing or removing key software components (packages) might render your appliance unsupportable by SUSE.
  • Replacing an existing SUSE package with a self-built or third-party package will render all SUSE packages which depend in any way on that self-built or third-party package unsupported by SUSE.
  • In case of opening a support request, Novell Technical Services (NTS) might request installation of additional tools necessary to assist and accelerate further analysis.

Changes to these terms

SUSE reserves the right to update and change these terms from time to time without notice. Continued use of the service after any such changes shall constitute your consent to such changes. You can review the most current version of the terms at any time.